Visions provides enterprise Customer Support & Service features
Trouble Ticket management
Knowledge Base management
Customer self-service portal, reports, and support statistics
You can also use other customer support-related modules within the CRM, such as Activity Management, Calendar, Contact Management, etc.
Trouble Ticket Management
Automatically updates the status of tickets by emailing your customer
By containing your trouble tickets within your Knowledge Base, you have a centralized location for a better resolution of trouble tickets within the least possible time
Constantly improves the quality of Knowledge Base with threaded discussions
Knowledge Base
Give your customers a structured method to provide suggestions & comments
Maintain up-to-date articles and create an industry Knowledge Base for your customers, provide information on your products, how to start a business, local laws, tips, etc…
Customers can communicate with you and you can communicate with your customers
You can even provide customers with communication directly with your vendors and discuss known issues or new product announcements
Your customers can interact with each other with questions and answers
Advertise monthly specials to move dead stock
Announce holiday hours, parties, etc …
Provide public access to the Knowledge Base only after approval
Extensive searching capabilities
Customer Self-Service Portal
Secured access
Customers can update their profile (limited functionality)
Customer portal access to previous and current quotations, orders, invoices, with tracking of existing orders
Customer Portal includes information entered on both the Shopping Cart and internally within Distribution Accounting
Customers have ability (limited) to update their profiles
